West Island · residential
Heat pump repair in Pointe-Claire
Pointe-Claire has about 6,600 single-detached houses and 4,400 apartments. In houses, a heat pump usually works with existing ductwork; in apartment buildings it is more often ductless or in-suite equipment. The common call in a Montréal winter is a unit that ices up or short-cycles, and a technician starts with the defrost board, reversing valve and refrigerant charge. JCD repairs all brands of heat pump in Pointe-Claire.
The most common heat pump failures are a refrigerant leak, a failed reversing valve, a defrost board fault and an iced-over outdoor coil. Same-day emergency service in Pointe-Claire, seven days a week: call 514-696-4629.
Common heat pump problems we repair
Mention the symptom when you call so our team can prepare.
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Backup heat runs far more than it used to
The backup heat comes on in mild weather, or the heating bill climbs while the heat pump seems to run.
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Cool air in heating mode
The heat pump runs, but the air from the vents is lukewarm or cool while the thermostat calls for heat.
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The breaker trips when the heat pump starts
The heat pump trips its breaker at start-up or after a few minutes. Do not keep resetting it.
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Outdoor unit hums but the fan does not spin
You can hear the compressor trying to start while the top fan sits still. Turn it off: the compressor is overheating.
West Island · Pointe-Claire
Homes and buildings in Pointe-Claire
In the 2021 census, 50% of Pointe-Claire households live in single-detached houses, 21% in buildings of 5 storeys or more and 11% in buildings under 5 storeys. 29% of homes were built between 1946 and 1960, and 8% since 2016. Older houses often need an electrical panel upgrade before a heat pump, while apartment buildings usually call for ductless or in-suite equipment and approval from the owner or co-ownership.
- 13,315 private households 2021 Census
- 50% of homes are single-detached 2021 Census
- 21% of homes in 5+ storey buildings 2021 Census
- 62.0% of homes built before 1981 2021 Census
Source: Statistics Canada, 2021 Census of Population.
Repair or replace?
Under twelve years and a first major fault: repair, almost always. Over fifteen years, or a second major failure inside two seasons: replacement is worth considering.
Repair
- System age
- Under 12 years
- Failure history
- First major fault
- Compressor
- Within amp rating
Replace
- System age
- 15 years or more
- Failure history
- Second in two seasons
- Compressor
- Shorted or seized
Verdict
In between, we assess the system and explain the repair and replacement options. We offer a free visit and written estimate for equipment replacement.
LOCAL CONSIDERATIONS · Pointe-Claire
What is different about repairs here
- In residential zones an outdoor unit may stand in the front yard, at least 4.57 m (15 ft) from the street line and screened if visible from the street.
- Height is capped at 1.5 m in a front yard and 2 m in a side or rear yard, and no minimum distance applies to side or rear lot lines.
- Homes in older sectors, including the village around the point, may fall under the city's PIIA review; the city publishes a map showing which addresses are covered.
Heat pump repair nearby
We also serve the neighbouring municipalities.
Other services in Pointe-Claire
If the heat pump is not the problem, or not the only one.