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Central Montreal · residential

Heat pump repair in Notre-Dame-de-Grâce

In the Côte-des-Neiges–Notre-Dame-de-Grâce borough, 67% of occupied dwellings are in duplexes or apartment buildings under five storeys, so a heat pump often has to fit a plex or low-rise building, and the borough limits how close a unit can sit to the lot line. Where a building has no ducts, ductless heads are the usual choice. JCD repairs all brands of cold-climate and standard heat pumps.

Rated 4.5 out of 5 from 1,221 Google reviews
Two ductless heat pump outdoor units against the wall of a house
QUICK ANSWER UPDATED 13 OCT 2026 · JCD RÉFRIGÉRATION · RBQ 8108-4964-15

The most common heat pump failures are a refrigerant leak, a failed reversing valve, a defrost board fault and an iced-over outdoor coil. Same-day emergency service in Notre-Dame-de-Grâce, seven days a week: call 514-696-4629.

Common heat pump problems we repair

Mention the symptom when you call so our team can prepare.

A JCD technician installing a Lennox outdoor heat pump on a wall bracket
  • Water drips from a wall-mounted head

    Water runs down the wall under a ductless indoor unit, most often in cooling season.

    Possible causesBlocked condensate lineCondensate pumpHead not level
  • A ductless head blinks or shows an error code

    The indoor unit stops and its light flashes a pattern or a code. Note it before you call: it tells the technician where to start.

    Possible causesSensor faultCommunication wiringControl board
  • The heat pump starts and stops every few minutes

    Short cycles wear the compressor and leave some rooms warmer than others.

    Possible causesThermostat setting or locationLow chargeControl board
  • Ice on the refrigerant line in cooling mode

    Frost forms on the insulated line or the indoor coil while the heat pump is cooling.

    Possible causesDirty filter or coilRestricted airflowLow refrigerant
BRANDS WE SERVICE IN Notre-Dame-de-Grâce
LennoxCarrierTraneYorkFujitsuPanasonicSanyoFriedrichHoneywell

Central Montreal · Notre-Dame-de-Grâce

Homes and buildings in Notre-Dame-de-Grâce

Figures for the borough: in the 2021 profile, 66.9% of occupied dwellings are in duplexes or buildings under five storeys, 8.6% are single-family homes and 73.8% of households rent. The assessment roll puts about 40% of dwelling units in buildings from 1946 to 1960 and about a quarter in buildings from 1900 to 1945. Where a plex has no ductwork, ductless heat pumps are the usual way to add cooling.

  • 91.4% of dwellings are apartments (borough) 2021 borough profile
  • 73.8% of households rent 2021 borough profile
  • 66.9% in duplexes or <5-storey buildings 2021 borough profile
  • 65% of units in pre-1961 buildings Assessment roll

Source: Ville de Montréal, 2021 borough profile; Ville de Montréal, assessment roll.

Repair or replace?

Under twelve years and a first major fault: repair, almost always. Over fifteen years, or a second major failure inside two seasons: replacement is worth considering.

Repair

System age
Under 12 years
Failure history
First major fault
Compressor
Within amp rating

Replace

System age
15 years or more
Failure history
Second in two seasons
Compressor
Shorted or seized

Verdict

In between, we assess the system and explain the repair and replacement options. We offer a free visit and written estimate for equipment replacement.

Get a quote

LOCAL CONSIDERATIONS · Notre-Dame-de-Grâce

What is different about repairs here

  • Outdoor units are banned on the front of a building, so repairs and replacements happen in side or rear yards, within the borough's size limits near lot lines.
  • A unit under 1 m from a lot line can be at most 40 cm deep, 75 cm high and 100 cm wide; larger units need more room.
  • Properties in the Mont-Royal historic and natural district have extra conditions, and corner lots must be checked with the borough's permit counter.
Heat pump down in Notre-Dame-de-Grâce?
If the coil is frosted solid or the line is icing over, shut the system off and call rather than letting it run.
514-696-4629

Heat pump questions from Notre-Dame-de-Grâce

Request service or an estimate

Tell us what you need, and our team will contact you to arrange the next step.

Emergency service514-696-4629

Contact information

Property type
Service required
How soon do you need service?

Additional information

Rated 4.5 out of 5 from 1,221 Google reviews
“Two other companies told us to replace the whole system. JCD found a faulty valve.”
Marie-Claude L. · Pointe-Claire · Jan 2026Read our Google reviews

We service all HVAC brands.

  • Lennox
  • Carrier
  • Trane
  • Fujitsu
  • Panasonic
  • York
Estimate your heating costs Six questions and published Hydro-Québec and Énergir rates for an estimate of your heating costs. Estimate only. Open the estimator
JCD Refrigeration
RBQ 8108-4964-15
JCD Réfrigération Inc.
2296 Chemin St-François
Dorval, QC H9P 1K9
514-696-4629
Office hours
Monday to Friday: 7:00 a.m. to 5:00 p.m.
Emergency service
Seven days a week, including weekends and holidays.
514-696-4629
Emergency service: 24/7
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