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Central Montreal · residential

Heat pump repair in Le Plateau-Mont-Royal

Heat pumps on the Plateau are mostly ductless: a wall-mounted head in the apartment and a small outdoor unit in the rear yard, on a wall facing the yard or on a flat roof. Cold-climate models handle Montreal winters, but ice on the outdoor coil, short-cycling or a failed compressor still calls for a diagnosis. JCD repairs all brands of heat pump in plexes and larger buildings.

Rated 4.5 out of 5 from 1,221 Google reviews
Two ductless heat pump outdoor units against the wall of a house
QUICK ANSWER UPDATED 13 OCT 2026 · JCD RÉFRIGÉRATION · RBQ 8108-4964-15

The most common heat pump failures are a refrigerant leak, a failed reversing valve, a defrost board fault and an iced-over outdoor coil. Same-day emergency service in Le Plateau-Mont-Royal, seven days a week: call 514-696-4629.

Common heat pump problems we repair

Mention the symptom when you call so our team can prepare.

A JCD technician installing a Lennox outdoor heat pump on a wall bracket
  • Water drips from a wall-mounted head

    Water runs down the wall under a ductless indoor unit, most often in cooling season.

    Possible causesBlocked condensate lineCondensate pumpHead not level
  • A ductless head blinks or shows an error code

    The indoor unit stops and its light flashes a pattern or a code. Note it before you call: it tells the technician where to start.

    Possible causesSensor faultCommunication wiringControl board
  • The heat pump starts and stops every few minutes

    Short cycles wear the compressor and leave some rooms warmer than others.

    Possible causesThermostat setting or locationLow chargeControl board
  • The outdoor unit rattles or screeches

    A new metallic, grinding or high-pitched noise comes from the outdoor unit.

    Possible causesLoose panel or partDamaged fan bladeWorn motor bearing
BRANDS WE SERVICE IN Le Plateau-Mont-Royal
LennoxCarrierTraneYorkFujitsuPanasonicSanyoFriedrichHoneywell

Central Montreal · Le Plateau-Mont-Royal

Homes and buildings in Le Plateau-Mont-Royal

In the 2021 census, 72% of the borough's 57,875 occupied dwellings were rented. In 2016, 76% of dwellings were apartments in buildings under five storeys and 6% were apartments in duplexes, while 0.1% were detached houses. Most systems are therefore in rented units, where a landlord or building owner approves equipment changes, and wall-mounted ductless heads commonly replace ductwork that older plexes lack.

  • 57,875 occupied homes 2021 Census
  • 72% of households rent 2021 Census
  • 75.8% of homes in <5-storey buildings 2016 Census
  • 57.2% of homes built 1960 or earlier 2016 Census

Source: Statistics Canada, 2021 Census (via Ville de Montréal); Statistics Canada, 2016 Census (via Ville de Montréal).

Repair or replace?

Under twelve years and a first major fault: repair, almost always. Over fifteen years, or a second major failure inside two seasons: replacement is worth considering.

Repair

System age
Under 12 years
Failure history
First major fault
Compressor
Within amp rating

Replace

System age
15 years or more
Failure history
Second in two seasons
Compressor
Shorted or seized

Verdict

In between, we assess the system and explain the repair and replacement options. We offer a free visit and written estimate for equipment replacement.

Get a quote

LOCAL CONSIDERATIONS · Le Plateau-Mont-Royal

What is different about repairs here

  • A permanent unit cannot go in the front yard or on a façade, and cannot be visible from the street unless it is seen only from the lane.
  • The unit must stand more than 1.5 m from every lot line, except on the lane side. We check that distance before moving or replacing an outdoor unit.
  • A flat-roof unit must sit back from the façade by twice its height and at least 2 m. Roof units visible from the street go to the planning advisory committee.
Heat pump down in Le Plateau-Mont-Royal?
If the coil is frosted solid or the line is icing over, shut the system off and call rather than letting it run.
514-696-4629

Heat pump questions from Le Plateau-Mont-Royal

Request service or an estimate

Tell us what you need, and our team will contact you to arrange the next step.

Emergency service514-696-4629

Contact information

Property type
Service required
How soon do you need service?

Additional information

Rated 4.5 out of 5 from 1,221 Google reviews
“Two other companies told us to replace the whole system. JCD found a faulty valve.”
Marie-Claude L. · Pointe-Claire · Jan 2026Read our Google reviews

We service all HVAC brands.

  • Lennox
  • Carrier
  • Trane
  • Fujitsu
  • Panasonic
  • York
Estimate your heating costs Six questions and published Hydro-Québec and Énergir rates for an estimate of your heating costs. Estimate only. Open the estimator
JCD Refrigeration
RBQ 8108-4964-15
JCD Réfrigération Inc.
2296 Chemin St-François
Dorval, QC H9P 1K9
514-696-4629
Office hours
Monday to Friday: 7:00 a.m. to 5:00 p.m.
Emergency service
Seven days a week, including weekends and holidays.
514-696-4629
Emergency service: 24/7
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